How to Achieve Customer Experience Success

star, starts, congratulations

Written by Tim Grable

June 21, 2018

The best thing brands can make to grow their business is investing in their customers. Yes, it definitely helps to sell quality products and provide excellent services, but without customers, businesses cannot thrive.

This is why customer experience (CX) is something any company needs to work on so every customer will have a positive interaction with you.

This positive, seamless experience needs to start from the very first moment they became interested in your business and all the way through they become a loyal customer.

Here are the ingredients you need to achieve customer experience success within your company.

1. Have a Clear Customer-Focused Vision

It’s essential every company has a clear vision it can communicate to its customers. The easiest way to do this is by creating a few statements which are going to act as guidelines when it comes to interacting with them.

For example, you can define your communication style as friendly, formal, informal or playful so everyone will know how to talk to your customers.

2. Establish an Emotional Connection with Customers

Most of the time, it’s not what you say, it’s how you say it.

This is why connecting emotionally with customers will make them loyal to your brand. People remember how someone made them feel at a certain point and not necessarily what that person said.

Moreover, customers who become emotionally connected with your company are more likely to recommend your product or services to other people.

3. Know Your Customers

Your company can’t connect and empathize with your customers unless you know what their needs are, what they want and what triggers certain actions they make.

Try to describe as accurately as possible every buyer persona your company has. This is going to help you identify much quicker the characteristics of every new customer and develop a customer-centric strategy.

How to Achieve Customer Experience Success

Teach Your Employees All About Customer Experience

To provide the best experience to all of your customers, it’s important your employees are aligned with your core values. It also helps if they get inspiration from an expert outside the company.

Here are three speakers you can hire for your upcoming company events and who can share their knowledge when it comes to customer experience success.

1. Evan Carroll 

Evan Carroll serves as an inspiration to companies which want to leverage technology, data and analytics to drive customer loyalty.

Evan’s experience will help you engage your employees and help them provide a world-class customer experience. Until now, he has worked with IBM, SXSW, Citrix, the Library of Congress, the American Bar Association, the American Marketing Association and other organizations.

2. Stan Phelps

Stan Phelps likes to challenge companies to think differently about their customers and how to drive loyalty. Thanks to his storytelling techniques, he’s able to inspire brands so they can become remarkable and stand out from their competition.

Stan’s workshops and keynotes also deliver actionable ideas so your employee leaves the event armed with specific tips they can put into practice.

3. Joseph Michelli

Joseph Michelli is a motivational speaker who shares his business practices by focusing entirely on the customer experience.

He also wrote several books where he highlights some of the best experiences in CX from some of the most important brands in the world, such as Mercedes, Starbucks or Zappos.

Best of all, his presentations can be tailored to target a specific audience, from management to frontline staff.

Book the Next Speaker for Your Event

Whether you want to inspire the employees or the leadership team on how to break down the barriers between the digital and physical touchpoints, an expert is well-needed in the process.

If you want to book a customer experience professional, contact us at (615) 283-0039 so we establish all the details.

You May Also Like…

How To Boost Audience Involvement At Your Corporate Event

How To Boost Audience Involvement At Your Corporate Event

Planning a corporate event is by itself a very demanding task. However, as an event organizer, you're tasked with providing the audience with an enjoyable experience. However, despite your best efforts to offer the attendees a great event experience, sometimes they...

read more
The Best Virtual Team Building Activities (1)
The Best Travel, Food and Wine Virtual Experiences
Hire the Best Virtual Magic Show
The Best Virtual Experiences for Corporate Events and Remote Teams
Hire the Best Virtual Hosts for your Online Event
The Best Virtual Comedy Show (1)
Hire the Best Virtual Mentalist Show
Hire the Best Virtual Opener for Your Online Conference
Best Virtual Awards Ceremony
Hire the Best Musicians for a Virtual Concert
Hire the Best Corporate Virtual Event Ideas (Under $3500)
Book the Best Interactive Virtual Magic Show (under $7500)
The Best Virtual Entertainment (under $7500)
Hire the Best Celebrity Chef
Hire the Best Virtual Entertainers from America's Got Talent
Hire the Best Virtual Dance Party
Hire the Best Online Entertainment Ideas for Your Virtual Break
Hire the Best Virtual Keynote Speakers
Hire the Best Team Building Activities and Virtual Game
Hire the Best Ventriloquist virtual event
Hire the Best Virtual Wellness Activities for Work
Hire the Best Virtual Visual Art
Hire the Best Sommelier and Mixologist for your Virtual Beverage Making
Hire the Best Virtual Christmas Party Entertainment
The Best Virtual Comedy Show

A virtual comedy show merges the best comedians with technology to create an entertaining presentation for employee events to nonprofit fundraisers.

Hire the Best Virtual Christmas Party Entertainment

Planning a virtual holiday party?   We have put together a list of the best virtual entertainment.

Hire the Best Virtual Magic Show

Planning a virtual holiday party?   We have put together a list of the best virtual entertainment.

Hire the Best Virtual Mentalist Show

virtual mentalism show is highly interactive and includes virtual magic. The virtual mentalist engages the audience individually and as a group.

Celebrate The New Year with a Post-Holiday Celebration to Kick Off 2021

Planning a virtual post-holiday eventOnline Holiday parties were new in 2020, we have put together a list of the best post-holiday entertainment for your remote teams to celebrate the New Year.

Best Interactive Virtual Magic Show under $5000 b

Looking for the best virtual magic for your online event? Online magic shows merge interactive virtual magic with technology to create a captivating presentation that forces audiences to re-examine what’s possible in today’s digital world.

The Grable Group
Malcare WordPress Security