Motivational Speaker

How to Achieve Customer Experience Success

June 21, 2018 by Tim Grable

The best thing brands can make to grow their business is investing in their customers. Yes, it definitely helps to sell quality products and provide excellent services, but without customers, businesses cannot thrive.

This is why customer experience (CX) is something any company needs to work on so every customer will have a positive interaction with you.

This positive, seamless experience needs to start from the very first moment they became interested in your business and all the way through they become a loyal customer.

Here are the ingredients you need to achieve customer experience success within your company.

1. Have a Clear Customer-Focused Vision

It’s essential every company has a clear vision it can communicate to its customers. The easiest way to do this is by creating a few statements which are going to act as guidelines when it comes to interacting with them.

For example, you can define your communication style as friendly, formal, informal or playful so everyone will know how to talk to your customers.

2. Establish an Emotional Connection with Customers

Most of the time, it’s not what you say, it’s how you say it.

This is why connecting emotionally with customers will make them loyal to your brand. People remember how someone made them feel at a certain point and not necessarily what that person said.

Moreover, customers who become emotionally connected with your company are more likely to recommend your product or services to other people.

3. Know Your Customers

Your company can’t connect and empathize with your customers unless you know what their needs are, what they want and what triggers certain actions they make.

Try to describe as accurately as possible every buyer persona your company has. This is going to help you identify much quicker the characteristics of every new customer and develop a customer-centric strategy.

Teach Your Employees All About Customer Experience

To provide the best experience to all of your customers, it’s important your employees are aligned with your core values. It also helps if they get inspiration from an expert outside the company.

Here are three speakers you can hire for your upcoming company events and who can share their knowledge when it comes to customer experience success.

1. Evan Carroll

Evan Carroll serves as an inspiration to companies which want to leverage technology, data and analytics to drive customer loyalty.

Evan’s experience will help you engage your employees and help them provide a world-class customer experience. Until now, he has worked with IBM, SXSW, Citrix, the Library of Congress, the American Bar Association, the American Marketing Association and other organizations.

2. Stan Phelps

Stan Phelps likes to challenge companies to think differently about their customers and how to drive loyalty. Thanks to his storytelling techniques, he’s able to inspire brands so they can become remarkable and stand out from their competition.

Stan’s workshops and keynotes also deliver actionable ideas so your employee leaves the event armed with specific tips they can put into practice.

3. Joseph Michelli

Joseph Michelli is a motivational speaker who shares his business practices by focusing entirely on the customer experience.

He also wrote several books where he highlights some of the best experiences in CX from some of the most important brands in the world, such as Mercedes, Starbucks or Zappos.

Best of all, his presentations can be tailored to target a specific audience, from management to frontline staff.

Book the Next Speaker for Your Event

Whether you want to inspire the employees or the leadership team on how to break down the barriers between the digital and physical touchpoints, an expert is well-needed in the process.

If you want to book a customer experience professional, contact us at (615) 283-0039 so we establish all the details.

5 Keynote Speakers and Artists You Need to Know More About

June 12, 2018 by Tim Grable

Today, more than ever, people need to connect with one another authentically. We are logged continuously into our social media accounts. However, our innate need for socialization requires direct interaction.

Live events provide one of the best occasions to interact. However, to make it happen, you need an entertainer who can build up engagement and get people excited. That being said, here are 5 keynote speakers who will inspire your audience and help them stir conversation.

1. If Charisma Is a Must-Have Quality – Ron Pearson

Why is Ron a speaker you need to know more about? The answer has to do with his genuine charm and captivating personality that instantly gets people’s attention.

His style of humor is bound to get guests rolling in the aisles, and those who have seen his shows describe it as funny and catchy. So maybe it comes as no surprise that he is regularly invited to take part in shows with top comedians like Tony Danza, Paul Reiser, or Bob Newhart.

Corporate events are some of his most common engagements, and TV appearances are nothing new to him. In case you want to book Ron for your next event, feel free to contact us for more details.

2. If You Believe Words Can Heal – Kechi Okwuchi

One of the reasons we’ve decided to include Kechi on this list of keynote speakers is that she is an extraordinary young woman who has inspired hundreds. We admire her for her courage to show the world that life goes on no matter what.

Kechi Okwuchi is a motivational speaker whose compelling speech won’t leave you indifferent. You see, Kechi has survived a terrible plane accident that left her with severe burns all over her body. She was only one of the two survivors of the crash, so she knows firsthand how fragile and precious life is.

Now she shares her story and her incredible voice to inspire others always to keep pushing forward.

3. If You Seek Pragmatic Keynote Speakers – Steve Anderson

There’s nothing wrong with having a business outlook outside business hours. If you want to focus on building knowledge at your event rather than booking a comedian, there is Steve Anderson. Don’t get me wrong, however. Steve is a funny guy too.

However, his main intention is not to so much to entertain as to educate. He delivers outstanding speeches about business growth. His areas of expertise include:

digital marketing,
consulting,
information services
and insurance.

Steve stands out through his pragmatic view. He’s an expert at translating complicated concepts into practical terms.

Steve is a highly-appreciated figure in our portfolio of keynote speakers. He talks about technology and its business applications like no other, and his charisma and genuine enthusiasm will keep your audience hooked.

4. If You’re Looking for Inspiration – Jane Jenkins Herlong

Using humor, Jane inspires people with the truth. However, for her, just being funny is not enough. She wants to provide guests with some solid principles for living and aims to give the audience something to think about – even after the event has come to an end.

Jane has extensive experience in public speaking and covers different topics that range from life balance to personal development or education. Another thing we should mention is that she’s a professional singer and songwriter, a skill that she includes in her programs as well.

5. If You Want to End the Evening on a Funny Note –Thor Ramsey

Without a doubt, Thor is one of the most talented keynote speakers we’ve been working with. We have featured him in many of our posts, but we can’t help talking about his show. Thor is known nationwide, but don’t think fame has affected him in any negative way; he is still the charming, kind man everyone loves talking to.

Thor’s style of comedy is smart and frequently opinionated. This is how he can mesmerize any audience – no matter its size. By the end of his show, your guests’ tummies will hurt from all that laughter. Thor is hilarious and that “feel good” experience is something attendees won’t be able to forget anytime soon.

Instead of a Conclusion

We end this post by making a noteworthy mention. The five speakers we’ve included in this article are just some of our talented keynote speakers in our portfolio. There are plenty of other entertainers you can book for your next event, and you can find the best ones for your occasion by browsing through our offering.

Also, remember we’re here to help in case you have any additional questions.

3 Top Magicians Which Will Make You Ask “How?”

June 4, 2018 by Tim Grable

Last updated on June 13th, 2018 at 07:53 am

People have always been fascinated by things that seem to have no logical explanation. It’s one of the reasons we love magic and why it continues to be so popular among individuals of all ages.

Another reason is that today’s top magicians are incredibly skilled at making us believe the impossible is possible. Even if it’s just for a few minutes, they can make us experience that feeling of wonder we used to experience all the time as children.

So, if you want to book an exciting magic act which will keep guests on the edge of their seats for your next event, consider one of these three options:

1. Eric Jones

Eric Jones uses a combination of sleight-of-hand and thoroughly-planned tricks to deliver the WOW factor in every single one of his performances.

Coins which multiply right in front of guests, cards which appear to fly on their own; Eric Jones’ spellbinding illusions seem to defy the laws of physics, leaving audiences completely stunned and eager for more.

You may remember Eric as one of the top magicians of America’s Got Talent, season 12, where he smashed the judges’ expectations with his unbelievable card and coin tricks.

However, if you’re not familiar with his incredible abilities as a magician, make sure to check out this video to get a telling sample of what he can do.

2. Aaron Crow

Different, thrilling, mystical: these three words successfully sum up Aaron’s brand of entertainment which has been delighting audiences from around the world.

The Belgian Mystician, Mentalist, and Artist is best known for his appearances on “Le Plus Grand Cabaret Du Monde,” as well as America’s Got Talent where he baffled the judges with his signature, danger-acts, and dark allure.

Dubbed “The Silent Mentalist” for his mysterious, silent stage persona, Aaron Crow takes audiences on an unprecedented journey into the world of the impossible – without speaking a single word on stage.

3. Jon Dorenbos

“How did he do that?” This is probably the most common reaction people have in response to Jon’s performances.

However, in addition to his mind-boggling magic, Jon – a former NFL Player and current motivational speaker – also brings his positive, spontaneous personality on stage as well.

Whether it’s through a hilarious commentary, a witty remark or a short life story meant to inspire, Jon puts much emphasis on engaging with his audience in a meaningful way.

This is one of the main ways he can build a genuine connection with guests and ensure there won’t be a single dull moment during his performances.

Curious to see Jon perform and interact with the audience? Then check out his inspiring routine for the finale of America’s Got Talent, season 11, captured below:

Book One of These Top Magicians and Make Your Next Event a Success

The pure entertainment value of magic is undeniable.

However, there is also something incredibly comforting in not having to find an explanation for everything that happens around us, which is why magic will never go out of style.

The good news is that today’s top magicians are appropriate for a wide array of events, from corporate celebrations to fundraisers and even personal, milestone events.

Bear in mind, though, that the best in the industry are usually the ones everyone wants. So, if you want one of the magic acts mentioned in this article at your next event, hurry up and contact us as soon as possible.

How to Choose the Right Speaker for Your Event (with Examples)

May 29, 2018 by Tim Grable

The process of choosing the right speaker can be pretty intimidating. That’s because it’s a “make it or break it” kind of endeavor.

It can help you put together a stand-out, valuable evening which everyone will remember. Alternatively, it can lead to your event being yet another case of guests continuously looking down at their phones in boredom.

So, keep on reading to find out a few best practices to keep in mind when browsing for a speaker. These will help you make an inspired pick.

Narrow Down Your Search

When you first start out searching for the right speaker, you may be overwhelmed by how many options you have. So, a great way to focus your efforts in the right direction is to outline a general profile of the type of speaker who will best match your event.

Do you want a celebrity speaker, an expert, or maybe someone who has a genuinely inspirational life story? Answer this question by taking the audience, budget and overall goals and purpose of the event into account.

Consider working with an established entertainment agency in case you need professional advice when it comes to choosing the right speaker for your event.

Look at Reviews from Past Clients

Reviews are an excellent way to figure out not only if a speaker will be able to meet expectations but also if they are a good fit for your specific event. Also, it helps to know how the speaker was received by prior audiences – a detail which many event planners will include when reviewing a speaker.

Taking this into consideration, we would recommend picking someone like Yoram Solomon. A teamwork researcher, author and inspirational speaker, he specializes in helping organizations build a culture of innovation.

The 40 glowing remarks from past clients which accompany his online profile are proof of his vast experience and skillfulness.

Watch Videos from Prior Events

Keep in mind is that the keynote speaker will set the tone at your event, so it’s essential to get a sense of their overall style and personality as well – not just their area of expertise.

Nowadays, this is very easy to do thanks to videos which showcase the speakers in action on stage. This type of footage is notably revealing when it comes to how well a keynote speaker will match your brand and the main messages you want to get across.

No event is entirely like the other, so there is no single type of speaker that we can suggest for all occasions.

However, consider booking a motivational speaker like Randy Fox who can capture your attention within the first seconds of listening to them speak.

As you can see from the clip below, Randy’s incredible energy, on-point delivery of ideas and undeniable stage charisma all come together to engage guests from the get-go.

Need More Help Finding the Right Speaker?

A right decision is an informed, well-researched decision.

So, in case you need further options, feel free to browse through our selection of top keynote speakers. We’re confident you’ll find someone who can provide an excellent program which supports your goals and offers real value for guests.

Contact us if you need any additional information. We’re always excited to hear from you.

How Booking a Motivational Speaker Helps You Get the Most out of a Conference

April 24, 2018 by Tim Grable

Last updated on April 26th, 2018 at 05:49 am

Booking an external motivational speaker for your next conference yields significant benefits which will ultimately help maximize the impact of the event.

In addition to generating more interest for your conference, it can also have long-term effects which will contribute to overall growth and success within your organization.

We have detailed three of the most important advantages in this article, so if you have a business conference coming up, this information should come in handy.

Effectively Communicate and Emphasize Ideas

Regardless of the size of your conference, chances are there’s at least one central message you want guests to go home remembering.

Well, this is where a motivation speaker comes into play.

A professional keynote speaker knows the “recipe” for communicating with clarity and accentuating a corporate message or idea in a way which is both captivating and passionate.

As a consequence, you will rest assured knowing conference attendees will be on the same page and there won’t be any confusion or misinterpreting surrounding the central theme of the event.

Inspire Attendees to Get Outside Their Comfort Zone

The one thing a motivational speaker does best is to motivate people. Not in a cheerleader-like way, but with firm arguments and compelling examples from their own experience.

A speaker’s high-impact strategies are meant to empower audiences to raise the bar for themselves and instill the confidence they need to step outside their level of comfort.

By presenting ideas in a way which resonates with them, external speakers are often more successful at helping attendees enter a mindset of continuous development – as compared to internal speakers. That is because their arguments and perspective are more likely to be perceived as unbiased and genuine.

A Motivational Speaker Can Provide Insights Which Spark Growth

Employees who seem disengaged or unwilling to use their full potential to stretch their limits sometimes merely lack the “tools” needed to meet bigger targets.

One thing to remember is keynote speakers are often experts in their line of work. This means they can provide valuable professional advice and knowledge which can ultimately increase work performance and results among conference attendees.

In the long run, this benefits your organization tremendously because those directly involved in your business will have not only the desire to deliver high performance but also the means to do so.

Bonus: Two Motivational Speakers to Consider

Now that you know more how a motivational speaker can help you get the most out of your business conferences, you may be ready for the next step. This is, of course, looking for the right speaker for your event.

Moreover, so that it happens, we have two great recommendations for you:

Marilyn Sherman. An award-winning Las Vegas keynote speaker, Marilyn is an expert on how to spur productivity, improve morale and increased resilience to obstacles within a business organization. Check reviews.
Jones Loflin. In his motivational keynote presentations, Jones includes powerful ideas and practical solutions to help those in his audience deliver their best work and reach a new level of success. Check reviews.

Find more suggestions by browsing our selection of professional keynote speakers with experience speaking at corporate events. Don’t hesitate to contact us at 615 283 0039 if you need any additional information.